1. 14-day free trial
Eligible new customers may begin a 14-day free trial of a paid ScopeGuard Pro plan. A payment method may be required to activate the trial, but no subscription fee is charged during the trial.
Unless you cancel before the trial expires, the subscription automatically converts to the selected monthly paid plan and the payment method on file will be charged. The trial end date shown in your account or checkout confirmation controls. Trial offers are generally limited to one per person, business, or payment method.
2. Recurring billing
Subscriptions are billed monthly in advance and automatically renew until canceled. By subscribing, you authorize Stripe, our payment processor, to charge the applicable plan fee and taxes to your payment method on each renewal date. Prices and plan features are displayed before checkout and may change with advance notice where required.
3. How to cancel
You can cancel without contacting support. Sign in to ScopeGuard Pro, open Billing, select “Manage billing,” and cancel through the secure customer billing portal. To avoid the next charge, complete cancellation before the displayed renewal date or free-trial end date.
You may also request cancellation by emailing support@instaprove.app. Email requests should be sent sufficiently before renewal to allow processing and are complete only when confirmed.
4. Effect of cancellation
Canceling during the free trial prevents the first subscription charge. Canceling a paid subscription stops future renewals. Unless otherwise stated, you will retain paid access through the end of the current billing period, after which paid features may become unavailable. Cancellation does not automatically delete your account or records.
5. Refunds
Subscription charges are generally non-refundable once a paid billing period begins, including for partial months, unused time, or a failure to cancel before renewal. We do not provide prorated refunds or credits for a canceled monthly subscription unless required by law.
If you believe a charge was made in error, duplicated, or resulted from unauthorized use, contact us within 14 days of the charge. We will review the circumstances and may issue a refund at our discretion. Nothing in this policy limits refund or cancellation rights that cannot be waived under applicable law.
6. Failed payments and plan changes
If a payment fails, we or Stripe may retry the payment and notify you. Access may be limited or suspended until the balance is paid. Plan upgrades, downgrades, credits, or prorated adjustments are handled as shown in the billing portal at the time of the change.
7. Contact
For billing, cancellation, or refund questions, contact Charles Meechan in Brick, New Jersey, United States, at support@instaprove.app. Include the account email and the date and amount of the charge, but never send a complete payment-card number by email.